Privacy Policy

Delivery Policy

Welcome to Fresmore! We are dedicated to providing convenient and reliable delivery services to our customers across Bangladesh. Please review our delivery policy to understand our procedures and timelines for various delivery options.

1. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all our products, including perishable items, across Bangladesh.

Order Confirmation: Once you place an order on fresmore.com, a customer service representative will contact you by phone to confirm your order. After confirmation, you’ll receive an email with your order details. Alternatively, you may also confirm your order by calling us directly.
Processing & Tracking: After confirmation, your order will be processed, and a tracking number will be provided to you via email or SMS.
Delivery Time:
- Within Dhaka City: Orders are typically delivered within 2-3 business days.
- Outside Dhaka City: Orders are usually delivered within 4-5 business days.

Note: Cash on Delivery is available throughout Bangladesh for all products. Delivery times are subject to availability and may vary depending on the location.

2. Conditional Delivery

We also offer Conditional Delivery services for specific products, delivered through third-party couriers.

Delivery Process: Products ordered under Conditional Delivery are sent via our preferred third-party courier services, such as Shodagor Express or SA Paribahan. When collecting your order, please introduce yourself to the courier representative and provide the parcel’s price and shipping fee.
Authentication: To ensure a smooth transaction, the courier service may require verification steps, which are necessary for you to complete before receiving the product.
Delivery Time:
- Within Dhaka City: Typically 2-3 business days.
- Outside Dhaka City: Typically 4-5 business days.

3. International Delivery

At this time, Fresmore only offers delivery services within Bangladesh.

While we welcome international customers to browse our website and place orders, please ensure that your delivery address is within Bangladesh, as we are currently unable to fulfill international shipments.

Delivery Charges

Delivery charges vary based on your location and the delivery option chosen. All charges are displayed at checkout. Please note that additional courier fees may apply for Conditional Delivery services.

Tracking Your Order

Once your order is confirmed and dispatched, you will receive a tracking number to monitor the status of your delivery. Use this tracking number to stay updated on the location of your order.

Contact Information

For questions regarding your order or delivery options, please contact our customer service team at:

Email:support@fresmore.com
Phone: +88 09617 963 963
Address:134/8 Furfurasharif, Darussalam, Mirpur, Dhaka

Thank you for shopping with Fresmore!

Last Updated: 08-11-2024