Supplier Policy

At Fresmore, we prioritize partnerships with suppliers who align with our commitment to delivering the highest quality organic and farm-fresh products. This Supplier Policy outlines the terms, expectations, and standards for all our suppliers to ensure smooth collaboration and consistent product quality.

Purpose

This policy establishes the guidelines for all suppliers who work with Fresmore. It ensures mutual understanding, compliance with legal and ethical standards, and fosters a strong, long-term relationship based on quality and reliability.

Supplier Eligibility

To partner with Fresmore, suppliers must meet the following requirements:

  • Be legally registered and fully compliant with local, national, and international laws.
  • Maintain high standards of quality control and comply with industry-specific regulations, including food safety, health, and sustainability standards.
  • Uphold ethical business practices, including responsible sourcing, environmental protection, and fair labor practices.

Product Quality and Standards

Fresmore expects all suppliers to provide products that meet or exceed the following quality standards:

  • Adherence to product specifications and compliance with relevant certifications (e.g., organic, non-GMO).
  • Regular quality checks before shipping products to Fresmore’s warehouse.
  • All products must be free of defects, contamination, and aligned with Fresmore’s commitment to purity and freshness.

Fresmore reserves the right to reject any product that does not meet our quality expectations.

Delivery and Lead Times

Suppliers are required to meet agreed-upon delivery schedules and ensure that products arrive at Fresmore’s warehouse in the condition outlined in the purchase agreement.

  • Lead times must be communicated clearly at the time of purchase, and any delays must be reported immediately to Fresmore’s supply chain team.
  • Suppliers are responsible for ensuring that products are delivered on time and in the correct quantities.

Payment Terms

At Fresmore, we adhere to a 10-day payment term for all supplier transactions. This means that:

  • Payment will be released 10 days after the products are received and inspected at our warehouse.
  • If the product is received in satisfactory condition and meets all quality and delivery requirements, payment will be processed promptly.
  • In case of any discrepancies or quality issues, payment may be delayed until the issue is resolved, with written communication provided to the supplier.

Ethical and Sustainability Commitments

Fresmore is committed to working with suppliers who uphold ethical and sustainable practices. We expect our suppliers to:

  • Comply with local labor laws, including fair wages, working conditions, and prohibiting child or forced labor.
  • Employ environmentally sustainable practices, such as reducing waste, conserving resources, and minimizing environmental impact during production and transportation.

Compliance and Audits

To ensure compliance with Fresmore’s standards, we may conduct periodic audits of our suppliers' facilities, production processes, and records.

  • Audits may be scheduled or conducted without prior notice to ensure transparency and adherence to agreed-upon standards.
  • Suppliers are required to cooperate fully with any audit or compliance review initiated by Fresmore.

Communication and Issue Resolution

Fresmore values clear and open communication with our suppliers. In case of any issues, such as delays, quality concerns, or product shortages, suppliers must notify us immediately.

  • Fresmore’s team will work closely with suppliers to resolve any challenges quickly and fairly.

Termination of Supplier Relationship

Fresmore reserves the right to terminate the supplier relationship in cases of:

  • Repeated failure to meet quality standards or delivery timelines.
  • Non-compliance with ethical or sustainability requirements.
  • Violation of any term outlined in this policy.

In the event of termination, suppliers will be notified in writing, and any outstanding payments for accepted goods will be processed according to the agreed payment terms.

Contact Information

For any questions or concerns regarding this Supplier Policy, please contact our Supplier Relations Team at:

Fresmore Supplier Relations
Email: [email protected]
Phone: +880 9617 514 514

This policy ensures clarity in our supplier relationships, setting clear expectations while maintaining Fresmore’s commitment to quality, transparency, and ethical business practices.