About Fresmore Consumer Goods
Fresmore Consumer Goods is a fast-growing company in the FMCG sector, committed to delivering innovative, high-quality products that meet everyday consumer needs. We thrive on customer-centric values and are passionate about building lasting relationships that drive both satisfaction and loyalty.
Position Overview
We are looking for a motivated and detail-oriented Customer Relationship Intern to join our team. This is an exciting opportunity for students or recent graduates to gain hands-on experience in customer service, engagement strategies, and CRM tools within a fast-paced FMCG environment.
Key Responsibilities
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Assist in responding to customer inquiries via email, social media, and other communication channels.
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Support the Customer Relationship team in resolving complaints and ensuring timely follow-ups.
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Help maintain and update the customer database using CRM tools.
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Gather and analyze customer feedback to identify trends and opportunities for improvement.
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Collaborate with marketing and sales teams on customer engagement campaigns.
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Participate in customer satisfaction surveys and report insights.
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Contribute to improving customer service workflows and documentation.
Qualifications
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Currently pursuing or recently completed a degree in Business, Marketing, Communication, or a related field.
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Excellent verbal and written communication skills.
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Strong interpersonal and problem-solving abilities.
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Passionate about customer service and relationship-building.
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Familiarity with Microsoft Office and basic CRM tools (training provided if necessary).
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Ability to multitask and work in a team-oriented environment.
What You Will Gain in this job.
Real-world experience in customer relationship management in the FMCG sector.
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Exposure to CRM software and best practices in customer engagement.
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Opportunity to contribute to projects that directly impact customer satisfaction and brand loyalty.
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Mentorship and guidance from experienced professionals.
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A letter of recommendation and potential full-time opportunities for top performers.
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
